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vor 17 Tagen
I checked the My Magenta app and it shows that my order was accepted
I just made a new order for DSL wifi in my home. I checked the My Magenta app and it shows that my order was accepted and then it shows that it failed. I tried the in-app support, and the chat agent asked me for my Kundennummer which I have not received anywhere and is nowhere in the app (there is an order number though). So what is the status of my order? I'm confused.
What is the exact wording?
There is a big difference between s.th. like "Auftrag eingegangen" and "Auftragsbestätigung".
In areas with resource shortages it can happen that an order ist "storniert" which is then possibly an internal status that is (unfortunately) visible to the customer - and it takes a second or maybe third round the days that follow, in the hope that the order can be realized in the upcoming days.
Only if there is a final failing this would become relevant.
When was the order date? I'd give at least few days a chance...
In case you have filled your forum profile with your contact data, a dummy customer number, the address and time slots when you can be called for authentication purposes a teamie might check the overall situation.
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vor 13 Tagen
Hey @teddy mastiff,
sorry for calling you later than planned 🙈
I suppose my timing was bad, because I couldn't reach you. I'll try again later.
Kind regards
Louisa
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vor 13 Tagen
Hey @teddy mastiff,
again, I was unable to reach you, so we'll try again this evening. I hope that suits you better 🙂
Kind regards
Louisa
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vor 13 Tagen
Hey @teddy mastiff,
unfortunately I cannot reach you by phone even in the evenings.
Are you still interested in our help or you may now know what's the reason for the cancellation?
Please give us a feedback. :)
Kind regards
Sarah
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vor 16 Tagen
Welcome to our Community @teddy mastiff,
just as @muc80337_2 already mentioned, you can fill in your customer data in your profile, so I can call you back an check the status. Just let me know as soon as it's done 😊
Kind regards
Louisa
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