Hello,

First of all, please excuse me for writing in English, my German is not very good yet.

Can someone please explain to me how should I write an official complaint to Deutsche Telekom Headquarters office? I am really angered by the employees they visit my apartment cancled my Vodaphone contract.

To explain why the upset, there was a good offer they gave me in May 2021 on taking a subscription with Telekom megnta XXL for 19.90 euro for six month and then I can call them and switch to Megnta XL for 19.90 euro , but now they are changing me 55 euro . I told to this employee after six month please change my contact to Megnta XL , they said yes we will update in our system after that only that only I signed the contract  because I am not very good with German yet and you don't always find someone to talk in English. Finally, I try to talk today with one person. The TELKOM employee said that there is nothing they can do, and a big round of NOs in our conversation.

 First of all, by they send this kind of fake employees in our house and give us wrong deal who was decided?

I really want to change my subscription with Megnta XL, can someone help me to file official complaint to Deutsche Telekom Headquarters office?

Thank you