Not received the connection
1 year ago
Hello, I have applied internet connection on 13th March 2024. I have got the entry confirmation but not received the connection yet. also I didn't receive any updates from Telekom.
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1 year ago
applied internet connection on 13th March 2024
Directly with Telekom or through a third-party portal?
I have got the entry confirmation but not received the connection yet.
The technical feasibility check usually takes 2 -3 weeks. Add Easter school / bank holidays for an extra delay. I guess you should hear from Deutsche Telekom soon.
Best wishes,
Thomas
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1 year ago
I have applied online in the Telekom website
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1 year ago
Thanks for the nice conversation @Nismath.
I'm glad that we could find out where the issue lies.
Please let me know if you need further assistance.
Kind regards,
Martin Bo.
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1 year ago
@Martin Bo. Thanks for the call. I have received the auftragSBeStÄtigung as you mentioned in the call. But the house number mentioned is not correct. I want to correct the address. Kindly help me to correct the address.
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1 year ago
Hey there @Nismath,
thank you very much for your patience so far. I'd like to have a conversation with you regarding the mentioned subject.
Would tomorrow evening work for you?
Kind regards
Christian H.
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1 year ago
Thank you for the pleasant call @Nismath.
As discussed, I have contacted the technical department.
I will come back to you as soon as I will receive an answer.
Kind regards,
Martin Bo.
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1 year ago
Hello @Nismath.
For some reason, there were again some issues with the credit score.
I have requested to override the credit check since it went already through once.
I will let you know as soon as I will get a response.
I wish you a great start into the weekend.
Kind regards,
Martin Bo.
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