Hello,

I had booked a fibre optic connection alomst 2 months ago and the fibre optic connection is already setup in the building for two months now (screenshot attached).

However, I have not received any update regarding connection set up from Telekom. Previously the estimated date for connection setup was 21st May (while I booked the connection) but now it keeps on increasing day by day (system now will show 2nd week of July). I visited the telekom store and they raised a ticket on my behalf but no callback from the customer service. 

The housing company which manages my building mentioned telekom technician was supposed to visit but they did not and also no reason was provided by telekom regarding the same. They tried to reach out to telekom with my booking number but telekom mentioned they cannot find any such booking number. Which is surprising to me because the telekom store was able to see it in their system. 

I have the Schnellstart Router to cover the gap for connection but it is frustrating to have limited data 60GB and the top up each and everytime the data runs out. While I was booking the glass fasser connection I was not made aware about the LTE sofort option by the store representative. It also has a drawback of 16 MBPs speedlimit and not preferable for me as I need high bandwidth. 

I work from home atleast 3 days in a week and really need the Glassfasser connection established as soon as possible!!!

Can someone from the telekom support help here? I can provide my booking details and customer number separately over chat.