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No internet - new contract
vor 4 Jahren
Hi,
I have a new dsl contract, and we received the device yesterday.
I connected the device in the telephonesocket and electrisocket but unfortunately there is no internet connection found.
The device only has white light on in the Status and WLAN buttons.
Any idea what is the problem? Thank you.
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vor 4 Jahren
Are you sure, that your contract for DSL has already started? Did you get a confirmation, that it was scheduled for yesterday too and not - maybe - tomorrow?
5
Antwort
von
vor 4 Jahren
Hi @Waage1969 thank you so much.
Antwort
von
vor 4 Jahren
As promised on the phone, I'll keep an eye on this thread and am looking forward for your update on tuesday after the technician visited you.
Kind regards
Anna J.
Antwort
von
vor 4 Jahren
Hi @Anna J. ,
the technician came and now we have the internet connection. We are still monitoring it because it takes a while to load the internet but still it is connected..
thank you again for the help!
Regards,
Uneingeloggter Nutzer
Antwort
von
vor 4 Jahren
good to see you here in our community!
I just called your mobile number, unfortunately couldn't reach you. When would it be better for a short legitimation and a talk about a solution?
Kind regards
Anna J.
1
Antwort
von
vor 4 Jahren
Hi @Anna J. , sorry for that one. If theres a chance if you could call again from now until 19:00? thank you!
regards,
Uneingeloggter Nutzer
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von
Akzeptierte Lösung
akzeptiert von
vor 4 Jahren
As promised on the phone, I'll keep an eye on this thread and am looking forward for your update on tuesday after the technician visited you.
Kind regards
Anna J.
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