Solved
No internet - new contract
4 years ago
Hi,
I have a new dsl contract, and we received the device yesterday.
I connected the device in the telephonesocket and electrisocket but unfortunately there is no internet connection found.
The device only has white light on in the Status and WLAN buttons.
Any idea what is the problem? Thank you.
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3 years ago
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4 years ago
Are you sure, that your contract for DSL has already started? Did you get a confirmation, that it was scheduled for yesterday too and not - maybe - tomorrow?
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4 years ago
Hi @Waage1969 thank you so much.
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4 years ago
As promised on the phone, I'll keep an eye on this thread and am looking forward for your update on tuesday after the technician visited you.
Kind regards
Anna J.
Answer
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4 years ago
Hi @Anna J. ,
the technician came and now we have the internet connection. We are still monitoring it because it takes a while to load the internet but still it is connected..
thank you again for the help!
Regards,
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4 years ago
good to see you here in our community!
I just called your mobile number, unfortunately couldn't reach you. When would it be better for a short legitimation and a talk about a solution?
Kind regards
Anna J.
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4 years ago
Hi @Anna J. , sorry for that one. If theres a chance if you could call again from now until 19:00? thank you!
regards,
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4 years ago
As promised on the phone, I'll keep an eye on this thread and am looking forward for your update on tuesday after the technician visited you.
Kind regards
Anna J.
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