Hi Telekom Community,
sorry that I post using English, I am new to Germany.
I have my internet deployed yesterday (MagentaZuhause XXL) using glasfaser connection. The Telekom technician setting up the glasfaser mode and successfully install the connection. It went good for a couple of hours until it suddenly disconnected. I saw the globe icon was crossed, restarted the SpeedPort Smart 4 throwing an error Link-Fehler e1.7.
I tried to restart the router for many times but the result still the same. then on my aparment mediabox, I saw that the glasfaser modem installed by the technician kept blinking green the whole time. i also tried to report the issue via www.telekom.de/stoerung but it says "Die Leitungsprüfung kann leider nicht durchgeführt werden. (Fehler 1001)"
can somebody help? i have my profile details filled, so i hope it will be easier to check my case. thank you!
3 years ago
@groceryart
Evtl. kann @Hubert Eder hier mehr weiterhelfen.
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3 years ago
Hi anyone here can help me with this? thank you!
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3 years ago
Hi @groceryart
you have just spoken to my dear colleague @Johannes P. on the phone.
The technical department has been informed and we are working on your problem.
Here is your other Thread:
https://telekomhilft.telekom.de/t5/Telefonie-Internet/Router-Listed-on-Vorvertragliche-Pflichtinformation-but-not-in/m-p/5860800#M1491772
Many greetings
Markus Km.
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3 years ago
Hi @groceryart
you have just spoken to my dear colleague @Johannes P. on the phone.
The technical department has been informed and we are working on your problem.
Here is your other Thread:
https://telekomhilft.telekom.de/t5/Telefonie-Internet/Router-Listed-on-Vorvertragliche-Pflichtinformation-but-not-in/m-p/5860800#M1491772
Many greetings
Markus Km.
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