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No connection till now

2 years ago

Hello,

I generated new contract for new connection before one month. till now there are 4 agents generating 4 new contracts everytime I try to reach. till now there is no response or call from telekom for new connection. if not possible please dont accept requests for order. its been 21 days we are without internet.

1348

2 years ago
@Nanda1

With Check24?
24
Answer
from
2 years ago
Hi @Nanda1,

your Schnellstart should still work fine, as it still has data volume. Can you test it in another place?

The problem with your connection is still being worked on.
We expect it to be fixed by the beginning of August.

Many greetings

Markus Km.
Answer
from
2 years ago
Hello,

Looks like I will charged for the connection which I don't have I have got pending transaction for this month from telekom. Can you please look into it?

Regards,
Nanda K S
Answer
from
2 years ago
Hey @Nanda1,

please don't worry about the invoices.

It is true that we continue to charge you for the contact, but since we know about your issue, we can give you a refund after the problem is solved. So please leave the payments as usual and let us know, as soon as your connection works properly again.

Then we can take care of your refund for the time of the problem.

Best regards,

Louisa G.
Unlogged in user
Answer
from
2 years ago
Hello,

Finally yesterday out internet connection is fixed and working now. But there are been deductions earlier this month. Can you please make corrections and take necessary action?

Regards,
Nanda K S
1
Answer
from
2 years ago
Hello,

Our internet is working now and I would like to get refund/cancellation of invoices happened during problematic period.

Regards,
Nanda K S
Unlogged in user
Answer
from
2 years ago
Hello @Nanda1,

I could not reach you right now. Let me know what time works best for you.

So we can discuss your refund. 😊

Kind regards

Belana M.
0
2 years ago
Hello,

you can call me now, by the time I receive call went off! sorry

Regards,
Nanda
2
Answer
from
2 years ago
@Nanda1

Sorry we haven't reached you yet. We will get back to you tomorrow morning from 9 am 🙏🏽

Best regards

Timur K.

Answer
from
2 years ago
Hello Nanda1, I asked My chef about the refund of the amount, and he said, yes we refund the amount, but please if you need a data for the Schnellstart, you need to contact us, and we send to you the Data. I will make the refund, then inform you. Kind regards Khaled A.
Unlogged in user
Answer
from
2 years ago
Hey @Nanda1,

thank you for the niche phone conversation.

I will contact you tomorrow again.

You can send the screenshots via email.

Kind regards Khaled A.
0
2 years ago
Hello Khaled,

I have sent you screenshots of transactions Hope to hear back from you soon!

Regards,
Nanda K S
1
Answer
from
2 years ago
Hey @Nanda1,

thanks for your fast reply.

My colleague Khaled A. will check your issue as fast as possible, and you'll receive an information afterwards.

Have a nice day & kind regards
Christina P.
Unlogged in user
Answer
from
2 years ago
Hello @Nanda1,

Thank you again for the nice phone conversation.
I will ask my chef about the refund of the invoice.
I will inform you as soon as possible.

Have a nice evening.

Kind regards Khaled A.
0
Accepted Solution
accepted by
2 years ago
Hello @Nanda1

I refunded the amount of the money for you.

You will see this in the next invoice.

If you need any help, please let me know.

Have a nice evening.

Kind regards Khaled A.
0