‎My Speedport isn't activated | Telekom hilft Community

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Solved

My Speedport isn't activated

4 years ago

I received the router Speedport Smart 3 and is connected but after 3 days still no connection. Could someone help me to activate? I try to contact 08003001188 but seems that none speak English. Any suggestion?

363

4 years ago
Hallo @Commuter21

i will inform someone of the Teamies for an english support for you.

Greats

Waage1969
3
Answer
from
4 years ago
Thank you so much!
Answer
from
4 years ago
Is the connection already switched?

You should have received the date with the order confirmation.
Answer
from
4 years ago
Yes! I received an email that tell me on 03/07 to connect the router to the cable. Since then I'm waiting. Nothing happens.
Unlogged in user
Answer
from
4 years ago
Hello @Commuter21

I'm sorry for the late reply.
I had a look at your line and is activated since 7th of July 2021.
Did you set up your Speedport Smart 3 with auto config? Which LED's are on or flashing?

Regards
Karsten L.
2
Answer
from
4 years ago
Hi! Finally I contacted local store and they send a technician that fix the issue that was related with internal plug. Thank you so much!
Answer
from
4 years ago
Hey @Commuter21

that sounds amazing! Thanks for getting in touch with us. If you have any further questions, feel free to get back to us. Have a nice day!

Regards Timur S.
Unlogged in user
Answer
from
Accepted Solution
accepted by
4 years ago
Hi! Finally I contacted local store and they send a technician that fix the issue that was related with internal plug. Thank you so much!
0