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My house internet is not working

vor 4 Jahren

To whom it may concern,

I have recently moved to a new Apartment and my internet was activated on 23 September 2021. But I have been unable to actually connect to anything outside of my LAN. When I connect to the network it prompts me to sign into it stating: "we are currently optimizing out systems for you. Unfortunately this page is not at the moment accessible. Please try again Later." I have also reached out to the English help line: 08003301080, but have not been able to connect to anyone. I spoke with someone yesterday, using the regular telekom help-line, saying that the system was just being laggy and to wait until today to reach out again. 

Please respond at your earliest convenience.

337

10

    • vor 4 Jahren

      Good evening!

      Just to clarify, which tariff is booked for you and which router do you use?

      Have you been able to activate your landline phone numbers?

       

       

      7

      Antwort

      von

      vor 4 Jahren

      Fair enough. I was told the line just needed to be reactivated, since it had been setup in the past by a telekom personnel at my local store.  

      Thank you for your assistance thus far.

      Antwort

      von

      vor 4 Jahren

      Hi @Ian Waites,

      Thank you very much for your message.
      I have checked your internet line.
      There seems to be an error on the port.
      That's why I've booked you an appointment with the technician on 28 September between 8am and 12pm.
      Can you be at home on this appointment?
      If you need another appointment, please let me know.

      Best regards
      Markus Km.

      Antwort

      von

      vor 4 Jahren

      Understood. I will be available for that time and day. Thank you for the assistance.

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 4 Jahren

      Hi @Ian Waites,

      Thank you very much for your message.
      I have checked your internet line.
      There seems to be an error on the port.
      That's why I've booked you an appointment with the technician on 28 September between 8am and 12pm.
      Can you be at home on this appointment?
      If you need another appointment, please let me know.

      Best regards
      Markus Km.

      0

    • vor 4 Jahren

      Hi @Ian Waites,

      Great, thank you very much for your answer.
      Please let me know if everything worked out.

      Many greetings
      Markus Km.

      0

      Uneingeloggter Nutzer

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