‎My eSim was not activeted. I don't speak german so I couldn't talk to hotline

Solved

My eSim was not activeted. I don't speak german so I couldn't talk to hotline

3 years ago

I didn't received any letter with my costumer number nor a QR Code. It's been more than 24h since I go my smartphone I bought online.

I switch my smartphone on and off several times, but that didn't solve my problem ether.

I tried to call the hotline, but I don't speak german. I'm very lost and don't know what to do.

All the information I have is my order number and the eID from the smartphone.

90

1

This could help you too

I am aboard with German ESim and I changed my device. QR was made but I traded in my phone. sent to my German address

4 years ago

in

MagentaCLOUD

231

0

1

I don't have any fiber cable instalation inside my appartement but exist in the building

2 years ago

in

Festnetz & Internet

232

0

6

Not Knowing German at Appointment with Technician

3 years ago

in

Mobilfunk

161

0

2

I am shifting to a new apartment next week. What should I do?

9 months ago

in

Festnetz & Internet

588

0

2

(ENGLISH) I need help with my internet. Support made me a second order?!

3 years ago

in

Festnetz & Internet

346

0

1

You might also be interested in

Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
To the contact form
View offers
Informieren Sie sich über unsere aktuellen Internet-Angebote.
Zu den Internet-Angeboten