Hello, 
In April of 2023 I have been to an Telekom store to cancel my contract, the person there told me that they were not able to cancel it immediately but they would do it in the next days, and that I could go because everything would be done.

on the 16.04 I've sent an email to this person, asking if possible to  just cancel a couple of days later, since this person told me thatwas possible to cancel a few days later, 

I got not answer but I thought it would be done. I moved officially from that house on 03.06.2023, 

On Jun 30th I sent another email asking if the cancellation has been done, but no answer

Now a few months later I realised that the monthly fee is still being paid by my bank, and I'm not able to cancel it through the bank itself.
I'm no longer in Germany and is almost impossible to write an email to the costumer service because you have to go through thousands of pages supposedly to help you, but for someone that does not speak German, is a complete nightmare.

Therefore I'm trying the community and hopefully I will be able to cancel it for good and have my money returned since I moved the house in June 2023

 

I added the emails I've sent, I covered both contact details for security reasons.

Would anyone be able to help me reching anyone of Telekom to solve my problem?

 

Many thanks in advance

 

Happy new year 2024

 

Regards

 

Bruno

 

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