My contract expires on 01.06.2025 and I have opted to move to Glasfaser contract but there is no connection yet
vor 9 Tagen
Hello everyone,
As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.
I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).
Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.
What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?
I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.
Thanks for your answers in advance!
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vor 9 Tagen
Hello @TheNooBPRO,
thank you for your post. 🌷
I'm sorry that the fiber optics expansion is being delayed.
I'm more than happy to answer all your questions and take a look at your fiber optics order.
I don't want to disturb you on a holiday.
Please let me know when you are available.
Kind regards
Belana
2
Antwort
von
vor 9 Tagen
Hi @Belana M. ,
Thanks a lot for the quick response.
Can you please schedule a call back for tomorrow at 10 a.m. in English?
Would it be a problem if I go for termination, even though the "Spätester Kündigungseingang" is 1. Mai 2025?
Best regards.
Antwort
von
vor 9 Tagen
Hello @TheNooBPRO,
yes. We will get back to you tomorrow around 10 am. 😊
The latest cancellation date is simply the end of your contract term. If you submit a cancellation, it will take effect on that date.
Kind regards
Belana
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Antwort
von
vor 9 Tagen
my current MagentaZuhauseXL contract expires on 01.06.2025.
Hello everyone,
As the title says, my current MagentaZuhauseXL contract expires on 01.06.2025.
I have been contacted by Telekom and was offered a Glasfaser upgrade in October/November last year. I asked about when will the Glasfaser connection be available, and the gentleman said that it should be available beginning of 2025 (around April).
Now I am looking at the Glasfaser portal, and it says that the connection would be available in December 2026, and could be delayed until April 2027.
What happens now? Will I be on an "interim" contract until the Glasfaser contract can be executed? Can I cancel the old contract and wait for the Glasfaser installation, or would that cancel the free fiber installation too?
I want to stay with Telekom, but to pay the current monthly fee for the same DSL connection and speed, and not benefit from a cheaper new contract elsewhere, is problematic.
Thanks for your answers in advance!
Have you actively cancelled it ("Kündigung")? Otherwise it will change to a different contract status where there is no more minimum duration, can be terminated within one month.
7
Antwort
von
vor 8 Tagen
Hi @Jonas W.
Wow, I need to look into that. Thanks for pointing it out. Did you call me on my mobile number or the landline? I do not have a landline telephone, so maybe that's why.
Ah, okay, I got it, so the two contracts are not actually linked. That was a misunderstanding on my part. Thanks a lot for clearing it out.
Kind regards.
Antwort
von
vor 8 Tagen
@TheNooBPRO I just talked to Jonas. He tried to reach you under your cell phone number.
Kind Regards
Wiebke
Antwort
von
vor 8 Tagen
Hi @Wiebke S.
Then it's definitely an issue. I'll look into it. Thanks 😄
Kind regards.
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vor 5 Tagen
Hi everyone :),
One more question. My wife wants to make a new Telekom internet contract in her name to replace mine. She has a Telekom mobile contract. Would she be considered a new Telekom customer for internet? She is trying to get advantage of the Check24 offers and stay in the Telekom network since it worked nicely for us.
Kind regards.
3
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von
vor 5 Tagen
Hello @TheNooBPRO,
yes, she is considered a new customer in terms of ordering internet contract.
Kind regards
Belana
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von
vor 5 Tagen
Hi Belana
Great! Then I will let her know :)
Kind regards.
Antwort
von
vor 5 Tagen
Hello @TheNooBPRO,
you're welcome.
Is there anything else I may help you with?
Kind regards
Malte
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