Solved
Moving Abroad: Cannot find a way to cancel Internet
2 years ago
Hello
I have a two year contract for a Speedbox modem 5G XL. Unfortunately we have to leave the country and will not be returning.
I've seen several posts regarding this on this site, but none of the links to the forms are working properly for me. I have not been able to speak with anyone who also speaks english unfortunately. If someone could please help me with getting the ball rolling on canceling our contract with the speedbox, that would be incredibly helpful. Thanks a lot!
Brock
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Accepted Solution
accepted by
2 years ago
I believe this may be the form you're looking for:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/kuendigung-umzug-ausland
I'm only a simple user in this community. In case you need any help beyond the link above, please wait for a member of the support team to respond here.
3
Answer
from
2 years ago
So this is a form to cancel a mobile phone plan, I need to cancel my 5G Internet Speedbox XL. It works from a SIM card and 5G , but I am not sure that it's the same form? Can anyone speak to this?
Answer
from
2 years ago
Speedbox is sold along with all the other mobile plans on the "unterwegs" part of the DT wesite hence I believe the above mentioned form should be the right one.
Anyway, I'll highlight this thread to the support team, they should know how to handle your request.
Answer
from
2 years ago
I thought that could possibly be the case due to it having a sim card similar to the mobile plans.
Either way, thanks for your help, I really appreciate it!
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