Hi everyone,

I’m having a frustrating issue with Deutsche Telekom and would really appreciate your advice or help.

On March 24, I received a call from a Telekom employee (either from the landline or hotline) who offered me an upgrade for my home internet. He explained that this upgrade would include three improvements:

1. A more stable and faster internet connection – supposedly using two or even three signal lines instead of one, which would improve speed and reliability.

2. Additional devices to extend Wi-Fi coverage in my apartment – this was the main reason I agreed, because my current router doesn’t reach my home office room.

3. Telekom TV and a streaming stick or similar device – I wasn’t interested in this, but he said it was part of the package and couldn’t be removed, so I reluctantly agreed.

I agreed to the offer under the impression that I would receive all three parts. However, a month has passed and I received nothing – no new router, no signal extenders, nothing. Yet, my contract was extended for another year, and I’m now being charged monthly for Telekom TV, which I never really wanted in the first place.

I visited a Telekom store recently, and they told me that the devices were sent out, but I never received any of them. Because of this, they said the upgrade was canceled, and I wouldn’t receive any of the promised hardware. However, the TV subscription is still active, and I’m stuck paying for something I don’t use or need.

Even worse, the store staff said they couldn’t cancel it for me and that I would need to send a letter or contact customer support myself. I tried calling but couldn’t figure out where exactly to go or what department to speak with.

So now I’m left with:

• A contract I can’t change

• No improvements to my internet connection

• No devices to extend Wi-Fi

• A monthly charge for Telekom TV that I never asked for and don’t use

What should I do in this situation? I just want to go back to my original internet setup before this misleading call happened. Any advice or help on how to properly cancel the TV service and reverse the contract changes would be really appreciated.

Thanks a lot in advance!

Best regards,

Sam.