Miserably slow internet
vor 3 Tagen
Hello Team,
I have MagentaHome XXL Hybrid which I have been using for last 11 months. According to the contract, this is a hybrid line combination of a land line and a 5G mobile which supposed to give around 600 Mbps speed. Unfortunately I never ever found it more than 250 Mbps. I tried to fix it from the app by using all possibilities. Now it is really out of my control and need your urgent attention.
I think according to my contract even I am not getting the speed of the landline also.
Please feel free to call me according to your convenience to get more details of the problem.
Thanks
SM
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vor 3 Tagen
@MUKHSU00 Be happy with the 200+ you have which is more than most landline people have. The 600 is just an UP TO-Number.
There is really no reason to complain.
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vor 3 Tagen
@wolliballa according to your comment up to 900 also fine I guess. As long as "up to" then anything is ok. Not convinced. What should be the standard ? Then I should have 250 Mbps contract. Why should I pay more. What do you suggest?
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vor 3 Tagen
to give around 600 Mbps speed.
Hello Team,
I have MagentaHome XXL Hybrid which I have been using for last 11 months. According to the contract, this is a hybrid line combination of a land line and a 5G mobile which supposed to give around 600 Mbps speed. Unfortunately I never ever found it more than 250 Mbps. I tried to fix it from the app by using all possibilities. Now it is really out of my control and need your urgent attention.
I think according to my contract even I am not getting the speed of the landline also.
Please feel free to call me according to your convenience to get more details of the problem.
Thanks
SM
up to 600!
dependence on the radio conditions and the cell load.
So everything is OK.
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vor 3 Tagen
@everything What do you mean by "OK" ? I should not raise my concern..
What should be the standard ? Then I should have 250 Mbps contract. Why should I pay more. What do you suggest?
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vor 3 Tagen
What do you mean by "OK" ? I should not raise my concern..
@everything What do you mean by "OK" ? I should not raise my concern..
What should be the standard ? Then I should have 250 Mbps contract. Why should I pay more. What do you suggest?
No, what you get is ok, the Mobilfunk speed is a max. Value (up to ..)
Mobilfunk is a shared medium and depends on load and radio conditions.
But your DSL speed should be min. 200 MBit/s.
Bildschirmfoto 2026-11-11 um 15.04.29.png
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vor 3 Tagen
@MUKHSU00 I suspect that the mobile network coverage isn't sufficient for the mobile component to kick in—or perhaps it simply offers lower bandwidth than the Supervectoring connection. I’d be happy to look into this more closely. When would be the best time for us to have a quick call?
Kind Regards Wiebke
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vor 3 Tagen
@Wiebke S. Also possible now.
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vor 3 Tagen
Hello @MUKHSU00, thank you for the nice call. 🤗
As discussed, the 5G coverage in your area is basically non-existent. However, you do stay with your hybrid contract, as you told me. If you have any further questions, please let me know.
Kind regards
Christoph
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vor 3 Tagen
As discussed, the 5G coverage in your area is basically non-existent.
Hello @MUKHSU00, thank you for the nice call. 🤗
As discussed, the 5G coverage in your area is basically non-existent. However, you do stay with your hybrid contract, as you told me. If you have any further questions, please let me know.
Kind regards
Christoph
@Christoph Sch.
Wer hat ihm denn dann dort Hybrid verkauft???
Fehler in der Datenbank?
Wenn 4G ( LTE ) vorhanden wäre, wäre der Vertrag auch erfüllt laut den AGB's.
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