Hello,

I transferred cable contract from other company to Telekom one year ago. It supposed to be switched recently, and there was an appointment with the technician for setting up new modem. However, I miss it and would like to call for a new appointment. This process requires a pin code that send by SMS message, and I cannot receive it because I change my phone number. How can I complete this process and make the appointment successfully? 

Best,

Z.S