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Akzeptierte Lösung
akzeptiert von
vor 6 Jahren
wie haben Sie denn das Magenta Sport Paket gebucht? Waren Sie dabei über einen Festnetz- oder Mobilfunkvertrag eingeloggt? Oder haben Sie es als Nicht-Telekom-Kunde gebucht?
Mit den von Ihnen hinterlegten Daten konnte ich zumindest keinen Festnetzvertrag finden.
Sollten Sie das Paket ohne Verknüpfung mit einem Telekom Vertrag gebucht haben, dann können wir aus dem normalen Service es nicht einsehen. Das können nur die Kollegen aus dem Sonderteam, die Sie unter der Rufnummer 0800 544 6060 (8-22 Uhr) erreichen. Dort kann man Ihnen dann genau sagen, ob das Paket schon storniert wurde.
https://www.magentasport.de/kontakt
Viele Grüße Inga Kristina J.
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