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Link Master User to Current active contract

5 years ago

Dear Telekom Community,

I am a new customer with Telekom DSL 100 mbps. The customer number is available in my Profile.
I have logged in with the number and PIN that I have received along the WIFI Router. When I log in I can't change the contact setting neither I can view the Invoice. 
I get below message when I click to view Invoice or Contact settings.
In order to be able to view your landline contact data, please log in with your login data as a master user. 
 
Could you please set my active contract as a master user so that I can see the Invoice and Bank details in case I need to make any changes.
 
In German:
Um Ihre Festnetz Kontaktdaten einsehen zu können, melden Sie sich bitte mit Ihren Anmeldedaten als Masternutzer an.
Please help me to fix this.
 
Thanks & Regards,
Ghosh
 
============================= In german with Translator-================

Liebe Telekom-Gemeinschaft,

Ich bin ein Neukunde mit Telekom DSL 100 mbps. Die Kundennummer finden Sie in meinem Profil.
Ich habe mich mit der Nummer und PIN , die ich über den WIFI-Router erhalten habe, angemeldet. Wenn ich mich einlogge, kann ich weder die Kontakteinstellung ändern noch die Rechnung einsehen. 
Ich erhalte unten Nachricht, wenn ich klicke, um die Rechnungs- oder Kontakteinstellungen anzuzeigen.
Um Ihre Festnetz-Kontaktdaten einsehen zu können, melden Sie sich bitte mit Ihren Login-Daten als Hauptbenutzer an. 

 

Um Ihre Festnetz-Kontaktdaten einsehen zu können, melden Sie sich bitte mit Ihren Anmeldedaten als Masternutzer an.
Bitte helfen Sie mir, dies zu beheben.

Danke und herzliche Grüße,
Ghosh


Übersetzt mit www.DeepL.com/Translator (kostenlose Version)

 

217

5

    • 5 years ago

      Die Telekom SmartHome Hotline sollte hier weiterhelfen.
      (0800 3301000)

      0

    • Accepted Solution

      accepted by

      4 years ago

      Hello @NiranjanGhosh,

      welcome to our community.

      You're right, I checked the master user and it was on the wrong account. I ordered a correction.

      Tomorrow morning you can check if the problem is solved. If not, we have to talk on the phone to compare your login-data.

      Kind regards, Inga Kristina J.

      0

    • 4 years ago

      Hello @NiranjanGhosh,

      did you try it again? Is everything okay now?

      I just checked the data, it is correct by now.

      Kind regards Inga Kristina J.

      1

      Answer

      from

      4 years ago

      Hallo Kristina,

      Thank you. I can see the Invoice now. But there are several Contracts.Could you please check this. I am only using Dsl-100 mpbs with single wifi router. 

      Rest all should not appear.

      Unlogged in user

      Answer

      from

    • 4 years ago

      Hi @NiranjanGhosh,

      this is the option for using MagentaSmart Home with your Speedport Smart 3. It's for free, don't worry about the costs.

      But you're right, you just need this once and not three times. This was a relic from the two Speedports that were returned. I cancelled two of them.

      Kind regards Inga Kristina J.

      0

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