‎Lights on but wifi still doesn’t work

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Lights on but wifi still doesn’t work

6 years ago

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

735

6 years ago

chai.vijayakumar

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

chai.vijayakumar

The wlan and status lights are on for the smartbox device but not able to connect to wifi. Any help?

What kind of "smartbox device" do you mean/use? Do you mean an Internet Access Device like a Speedport or a FRITZ!Box or do you mean a special Smart Home Base.

If you mean a Telekom Speedport please use this link:

http://speedport.ip/html/login/status.html

and tell us the name of the device.

Regards Ulrich
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Answer
from
6 years ago

chai.vijayakumar

@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on.

@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on.

chai.vijayakumar
@UlrichZ the technician came by Friday and opened the line.. the wlan lights and the status lights are on.

Yes, but the Link-LED must be on, too. There is no Internet access without a DSL connection (or fiber optic connection).

You have to report a malfunction:

http://telekom.de/stoerung

Can you open this page via WLAN or LAN connection?

http://speedport.ip

If yes, please switch the language to English and choose the Status-Button. Than look a the Firmware version. If it is not this version.

https://www.telekom.de/hilfe/geraete-zubehoer/router/speedport-smart-3/firmware-speedport-smart-3

download the actual one and install it.

So that the Telekom teamies can help you, please enter here:

https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata

your contact details, which only the Telekom Teamies have access to.

Greetings Ulrich

Answer
from
6 years ago
Thank you!! I have the updated firmware so that’s good!! I have updated my info on the link as well, thanks so much for your guidance
Answer
from
6 years ago
@chai.vijayakumar : I've just asked the Telekom Teamies for help for your Internet access.

Greetings Ulrich
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6 years ago
Hello @chai.vijayakumar

I had a look at your contract and your line. I've reset your line one more time. Does it work now? Are you able to set up your Router now?

Greetings

Karsten L.
1
Answer
from
6 years ago
Hi!!! It works now, thank you so much!!
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6 years ago
Hi!!! It works now, thank you so much!!
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