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1 year ago
Auch dir ein freundliches Hallo @Sep Behroozi
Bitte die Profildaten vollständig ausfüllen!
Sie sollten deine Kundennummer, deine HandyNr. und ein großzügiges Zeitfenster beinhalten.
Das Zeitfenster bitte unter 'weitere Informationen' eintragen.
Hier der passende Link: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
Danach bitte hier nochmals melden!
Dann kann ich deine Frage 'nach hinten' weiter reichen!
Danke
schöne Grüsse
P.S.: Die Weiterleitung darf durch jeden Berechtigten erfolgen, es muss nicht auf mich gewartet werden!
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Answer
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11 months ago
Hello @Sep Behroozi I tried to call you and your wife answered. She told me, that the line already fixed? Just let me know when you are available and I'll call you again.
Kind regards Sven
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11 months ago
Hello Sven,
Yes sorry I was in a zoom meeting at that time.
True! the home internet started working again yesterday afternoon and has been working without any issue since then. I wanted to thank you for your amazing support on giving the possibility of using a replacement mobile-modem in the meanwhile and for your kind follow-ups on the issue.
I'll be available tomorrow, Friday July 19th, from 12:00 to 20:00 for a phone call. Looking forward to talking to you then.
Have a great rest of the day 🙌
Answer
from
11 months ago
@Sep Behroozi
Hi Sep,
Thank you for your final feedback 🤩🤩
I'm really happy that the connection is working again and the fault could be fixed. I was also able to measure that the fiber optic modem is back online 😊
If there is anything else, you can contact me at any time. But first I wish you a nice weekend.
Best regards
Timur
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1 year ago
Wie leuchtet denn das GF-Modem ?
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1 year ago
Es blinkt grün
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1 year ago
Wenn es rot leuchtet, heisst es, dass es keine Verbindung zur Telekom hat.
Mein Vorschlag: Hotline anrufen. Dudelmusik aushalten. Techniker bestellen.
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1 year ago
Danke, aber die GF-Modemleuchte blinkt grün
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1 year ago
Danke, aber die GF-Modemleuchte blinkt grün
Da stimmt irgend etwas nicht. Ich denk da muss die Telekom ran. Hoffentlich ist die Störung bald behoben. Ich drücke dir den Daumen.
https://telekomhilft.telekom.de/t5/Festnetz-Internet/Glasfasermodem-2-Leuchte-blinkt-gruen-seit-Installation/td-p/5922152
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11 months ago
Hello Sven,
Yes sorry I was in a zoom meeting at that time.
True! the home internet started working again yesterday afternoon and has been working without any issue since then. I wanted to thank you for your amazing support on giving the possibility of using a replacement mobile-modem in the meanwhile and for your kind follow-ups on the issue.
I'll be available tomorrow, Friday July 19th, from 12:00 to 20:00 for a phone call. Looking forward to talking to you then.
Have a great rest of the day 🙌
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