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4 years ago
Hallo @freddy.saenger,
hast du mit dem Umzug evtl. eine neue Zugangsnummer bekommen?
Nutzt du eine t-online.de- oder magenta.de-E-Mail-Adresse oder eine externe E-Mail-Adresse als Login?
Viele Grüße
Mikko
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4 years ago
Hallo @freddy.saenger,
was wird dir denn unter https://kundencenter.telekom.de aktuell angezeigt. Mach doch gerne davon mal einen Screenshot und lade ihn hier hoch (vorher natürlich persönliche Daten darauf unkenntlich machen).
Viele Grüße
Mikko
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4 years ago
Hallo Mikko,
als Anlge sende ich dir den Screenshot von der Kundencenter Startseite zu.
Viele Grüße
Freddy
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4 years ago
Hallo @freddy.saenger,
danke für den Screenshot. Da sollte am besten mal jemand aus dem Telekom-hilft-Team, zum Beispiel @Klaudija D., über deine Vertrags- und Logindaten schauen, wo da der Fehler liegt.
Viele Grüße
Mikko
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4 years ago
Wie ist denn der aktuelle Stand der Dinge dazu? Magst du der Bitte von @Mikko noch nachkommen?
Gerne kann ich dir auch noch die benötigten Daten, nach einer telefonischen Legitimation, zukommen lassen.
Lieben Gruß,
Klaudija D.
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4 years ago
leider habe ich gerade nur deine Mailbox erreichen können. Wann passt dir ein kurzes Telefonat?
Viele Grüße Kimberly J.
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