Issue Transfer prepaid contract from friend to my contract.
2 years ago
I recently ordered a MagentaMobile XL plan and wanted to transfer 2 of my friend's prepaid Telekom sims to my contract. I was told to first transfer their prepaid sims into my name. I asked the community for help and was told to fill up this form correctly.
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/uebernahme-eines-mobilfunk-prepaid-vertrags
I filled it out properly and did a video identification. Now, I got the message:
Sehr geehrter Kunde / Kundin,
vielen Dank für Ihr Interesse an der Übernahme eines Telekom Mobilfunk-Prepaidvertrags.
Wir haben Ihr Anliegen sofort geprüft.
Leider können wir die Übernahme nicht durchführen, denn:
Wir können die von Ihnen genannten Kundendaten keinem bestehenden Mobilfunk-Vertrag eindeutig zuordnen.
Gerne können Sie die Übernahme erneut beauftragen.
Bitte überprüfen Sie Ihre Angaben und stellen Sie den Auftrag noch einmal über unser Kontaktformular ein:
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/uebernahme-eines-mobilfunk-prepaid-vertrags
I need help understanding what is wrong here.
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2 years ago
@Mohit Singh
There is no mobile phone contract under the data you have specified.
So you cannot take it over. You must have made a mistake when entering the data.
The data must match 100%. The contract cannot be accepted if there is even the slightest inaccuracy.
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2 years ago
Hello @Mohit Singh
thank you for your message.
I just checked.
The transfer worked for one number (940 at the end).
Now you have to do the same thing again for the other one.
Then the goal is reached.
Kind regards
Carolin L.
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