Hi, since a couple of weeks my internet stops working randomly. The middle button on the modem turns orange and there is no error message. A couple of time it asks me to check the grey DSL cable, but it is always connected. The connection works again after I press on the middle button. I have ran the online diagnostics, and nothing comes up. The only suggestion is to restart the modem, which I have done many times. This issue happens 2-3 times a day, mostly during the work ween. Please advise on what to do, thanks.
vor 25 Tagen
Thank you for the pleasant conversation earlier. 🙂
As discussed, I measured the connection and was able to see the interruptions. Currently, interfering frequencies appear to be disrupting the connection. I have now reset the line. If you experience any further interruptions, please contact us again.
Best regards
Timur
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vor 2 Tagen
Hi,
The problem seemed to be resolved for a few days. Unfortunately, this past week the same issues happened, the connection keeps dropping. Please let me know what I should do.
Thank you and kind regards
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von
vor 2 Tagen
Thank you @user_080349,
for your feedback and information.
Please restart the router once after you have completely disconnected it from the power supply for at least twenty minutes.
Only then does the router get the data completely new from the line.
We have compiled instructions and tips for optimizing your Wi-Fi here: https://www.telekom.de/hilfe/geraete/service/wlan/optimieren#1159426
What does it look like then?
Best regards
Kathrin
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von
vor 17 Stunden
Hi,
I have reset the router many times. Please note that this is the same issue I have reported first in this thread. I was contacted by Telekom (see response above from Timur K.) and it was confirmed that the interruptions were caused by interferences but we were not able to find the source. The issue is still persisting even after the line was reset.
Thanks
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von
vor 17 Stunden
Hello @user_080349,
thank you very much for the information.
I was concerned with restarting the router after at least twenty minutes of complete interruption of the power supply.
My colleague Fadi had checked your connection yesterday evening and found no interruptions.
Otherwise, you can have the connection checked online by us:
https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung?execution268328=e1s2
Best regards
Kathrin
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