Internet Speed Upgrade / Waitlist

vor 6 Stunden

Hello, 

I was trying to see if a speed upgrade was possible for my current contract. The online map, and order page both show VDSL 250 available, however the options on the service portal and app ether load forever, or bring me to an add on page. I am currently using 16 mb/s dsl / 5G hybrid system.

Additionally, if high speed is not currently available, I was told I could be placed on a waiting list. Is there a way to confirm if I’m on this list and if not how to get on it? Thank you 

Hinweis

Dieser Beitrag wurde von Waage1969 am 20.12.2025 12:32 eskaliert.

48

4

    • vor 6 Stunden

      @JMan3392 

      someone of the Teamies @Telekom hilft Team  will contact you.

      Greats

      waage1969

      0

    • vor 5 Stunden

      Welcome to the Community @JMan3392 and thank you for the pleasant call. 

       

      As discussed, I'll come back to you later, when my colleague from the business customer service is available. 😊

       

      Kind regards Sven

      2

      von

      vor 4 Stunden

      Thank you very much! I appreciate your assistance 

      von

      vor einer Stunde

      As discussed, I'll come back to you on Tuesday, as soon as I got the response from the technical department. If it's possible, we can look for the tariff and conditions. 😊

       

      Viele Grüße Sven

      0

      Uneingeloggter Nutzer

      von

    Uneingeloggter Nutzer

    von

    Das könnte Ihnen auch weiterhelfen

    Beliebte Tags letzte 7 Tage

    Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...Loading...