Solved
Internet problem - English
1 year ago
Hi,
Since the past hour my Internet has been disconnecting. It reconnects, after a couple minutes it disconnects again.
It is a 100/40 vdsl connection w/ a speed port smart 3.
If I look when connected router also says it synced at 70 Mbps, whereas this normally would be 100 ish. So something seems wrong somewhere.
I tried to call it in but I found no English menu option in the call center menu.
Anyone know how could this be reported or where in English?
Thanks
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1 year ago
I think I only had to post here
is stable since I posted this message, 7 minutes and going so maybe whatever was it was fixed. I just wish there was an option in the call menu for English like in some other countries 
P.s
No, disconnected again...
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Accepted Solution
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1 year ago
Anyone know how could this be reported or where in English?
Please log in to your Kundencenter and test your line -> https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung
Depending on the results, you can initiate a line reset or report an issue. If you do not unterstand the German instructions, let Google or Bing Translate translate the page for you.
You could also try calling 08003301000, keyword "Störung" and ask for an English speaking operator.
Good luck and best wishes,
Thomas
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