Gelöst
Internet outage
vor 5 Jahren
Hello,
I have been trying the English help number at 08003301080 and it just gives me a message that it’s busy. This has been going on for two days now. My internet went out Thursday and I opened a trouble ticket but have not been contacted and have been unable to get someone that speaks English at the regular help desk number. Any help would be welcomed.
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vor 5 Jahren
Hello @lmmurray15
in this community users primarily help other users with questions and problems. We as "external" have no access to customer data.
If you have not filled your profile yet, please get it here:
Link to personal profile
...later. This can only be read by internal employees..
Gruss -LERNI-
1
Antwort
von
vor 5 Jahren
Hello @lmmurray15
Your problem has escalated from me to the team. Please be patient, someone will get back to you shortly.
Greets - LERNI -
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
thank you for the nice telephone call.
I set an appointment for a technician on Thursday (July 2nd). It would be fine if you could tell us here after the appointment if everything is fine again.
Kind regards Inga Kristina J.
1
Antwort
von
vor 5 Jahren
Thank you for your help. Technician just left and we have working internet again.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
that is great to hear. Thank you for the feedback.
Kind regards
Dean B.
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