I’ve had a complete internet outage since around 20:00 on New Year’s Eve (Johannisthal, Berlin).

• Yesterday, the Telekom disruption status showed resolution by 21:00, which did not happen.

• This morning, customer support again confirmed resolution by 21:00 today, which also has not happened.

This means more than 48 hours without service, despite repeated promised fix times.

I’m paying a premium price for this connection and expect a reliable service and transparent communication, especially when outages last this long.

At this point, I’d like to understand:

What the actual cause of the outage is

A realistic restoration timeframe

How Telekom intends to compensate for the downtime

If this situation continues without clarity, I will need to reconsider my contract and evaluate alternatives.

I’d appreciate escalation and a concrete update.