‎Internet DSL connection is delayed for two weeks

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Internet DSL connection is delayed for two weeks

2 years ago

Hi,

I have subscribed to DSL connection from 2 weeks and until now I didn't receive any emails for confirmed installation date. The previous tenant in my apartment was using Telekom already. I just received confirmed email on the next day of registration but nothing recently afterwards and router also didn't deliver.

157

2 years ago
Ho @Tamer1

Have you already received confirmation of receipt?
An order confirmation can take up to 3 weeks.
When did the previous tenant terminate his contract or move?
12
Answer
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2 years ago
Hi @Belana M. ,

Sorry I missed your call and cannot call back. You may call me once again and I will make sure to pick your call this time.
Answer
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2 years ago
Hello,
@Tamer1

thank you for the nice call. I've cancelled the other contract for you. Which also cancel the technician appointment.

Have a pleasant evening. 😊

Kind regards

Belana M.
Answer
from
2 years ago
Hi @Belana M. ,
Thanks a lot for your call and immediate action. I do really appreciate your support in resolvingthis issue.

Regards,
Tamer
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Answer
from
2 years ago

Tamer1

I just received confirmed email on the next day of registration

I just received confirmed email on the next day of registration

Tamer1

I just received confirmed email on the next day of registration

Maybe check what it says exactly in the email.

If it says "Auftragsbestätigung" it would mean that Telekom will install your line on the day mentioned in the email.

But if it says "Eingangsbestätigung", it only means that Telekom has received your request and is processing it. Unfortunately, Telekom has a bit of a bad habit where sometimes they don't inform potential customers in cases where the requested line cannot be provided. That could be the case if e.g. the previous tenants have vot moved or terminated their contract with DT.

A member of the official support team should soon beer here, they should be able to find out more.
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2 years ago
Hi @lejupp ,
yes I received ''Eingangsbestätigung'' but today after this post I received an email with appointment. However, the speed I requested cannot be installed as I wrote in my previous reply, so in this case I would prefer to cancel the order but not sure if it is possible to cancel if order was already processed and appointment scheduled?
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