Hello.
I am Venkatesh Ravi and I need urgent help regarding my Magentazuhause XL internet contract. I have taken the contract for 2 years and it’s almost 7 months now. I have taken the internet contract when there was a different landlord and now the landlord has changed and he is going to renovate the place and asked us to move out. He is not willing to take the contract also. Now I am moving out to temporary accommodation where meldebescheinigung is not provided and internet is already there. I want to cancel the contract in this case. What needs to be done? Or is there a way I can transfer the contract to one of my flatmate and he will take the internet along with him since he is having a accommodation that provides meldebescheinigung. Please help me with this.
vor 6 Tagen
Welcome to our community @Venkatesh Ravi,
please try to book a relocation order to move your contract. That way our system checks automatically, if we can provide the contract on the new address. If we are unable to do so, you'll be able to cancel the contract earlier.
Please make sure to add documents of proof for your move. A cancellation of your current rental contract, as well as a confirmation for the temporary accommodation.
Kind regards
Louisa
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