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vor 3 Jahren
You should use https://www.telekom.de/kundencenter to report a malfunction (you could also call 08003301000 instead). If you cannot speak German, ask a friend to help you with the website or try an automatic translation with for example Google Translate.
The URL to start with is > https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung
If I remember correctly, Telekom also have an English language telephone hotline. For fixed line, the number is 0800 33 01080 (to the best of my knowledge), but only available Mo-Fr 8am-8pm.
Good luck,
Thomas
Good luck!
Thomas
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vor 3 Jahren
Thanks for your info
Uneingeloggter Nutzer
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vor 3 Jahren
Good evening @sabuz796 , I would like to take a closer look. Can you fill in your data profile and name me range of time, where I can call you?
Kind regards Sven Ö.
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vor 3 Jahren
Seems like that, the problem has been solved automatically. If I face that again I will fillup the data profile.
Thanks.
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vor 3 Jahren
I have entered my information. Today just now I have faced same problem. 😞
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vor 3 Jahren
Hi @sabuz796
Do you have the opportunity to try another router? If the connection doesn't show any problems with another device, maybe the speedport is broken, and we have to exchange it.
Kind regards.
Leona W.
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