‎Internet access down - English support

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Internet access down - English support

vor 2 Jahren

Hi,

I wonder what is the best way to let T know internet service is down - DSL modem not reconnecting since an hour or two. The normal support number doesn't seem to speak English, at least I got lost in the menu (damn voice recognition), but did not find the usual 'press 9 for English' or similar option.

I tried the Whatsapp chat but I don't seem to be able to get a reply.

Any other way? Sharing mobile internet only works so-so and work doesn't wait.

regards

Ben

134

vor 2 Jahren
Greetings @bencze,

if you need English speaking support, I'd gladly help, but since it is pretty late already, I don't want to call you without permission.

When would a call suit you best? And did you try to restart your router already?

Best regrads,

Louisa G.
2
Antwort
von
vor 2 Jahren
Hi,
thanks for the reply, it got fixed in the meantime, after about 3-4 hours of downtime. It was probably not on my side, I'm glad the monitoring probably detected it or someone else may have reported it or something.
Antwort
von
vor 2 Jahren
Good morning @bencze ,

thank you for the quick feedback.

Of course, that's great to hear that everything is working properly again.

If you have any questions or concerns in the future, please feel free to contact us.

Have a nice day & kind regards

Christina P.
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von