‎Installation of Glasfaser internet connection

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Installation of Glasfaser internet connection

vor 6 Monaten

Hi,

I ordered a new fiber optic internet connection and requested to cancel my previous contract with vodafone(kabel) which is ending on January 20th, 2025. Today technician from telekom visited and installed fiber optic socket with a fiber optic ID. Then I got an email from telekom that my fiber internet will be installed on January 20th, 2025, the same date when my previous contract with vodafone(Kabel) will end. My question is can i get the fiber connection before that possibly in next few days given that fiber optic socket with a fiber optic ID is already there and working. Telekom can cancel my contract with vodafone on the previously agreed date January 20, 2025. I know I will have pay for both connections until January 20th, 2025 but that is fine for me. I tried to reach the helpline number but they do not speak English and unfortunately my German is not so good at the moment so writing here.

Please let me know if you need any further details

Thanks

175

vor 6 Monaten
I hope, you'll get support from the Teamies asap. They are informed.
0
vor 6 Monaten
Hallo @ms51 , mein Englisch ist schlecht, deshalb in deutsch.

Ob dein Wunsch möglich ist, kann ich nicht beantworten.

Wenn es möglich wäre, rate ich dringend davon ab. Solche Aktionen enden oft im Chaos.

Der jetzige Auftrag muss storniert und mit anderen Telefonnummern neu gebucht werden.

Der Vodafone Vertrag muss dann nochmals gekündigt werden.

Die Vodafone Telefonnummern müssen später dann portiert werden, wenn du diese behalten willst. Die Portierung ist dann eventuell mit zusätzlichen Kosten verbunden.
1
Antwort
von
vor 6 Monaten
Hey there @ms51!

I'm terribly sorry for the experience you're having so far. I'd recommend we get in touch on the phone. Would tomorrow work for you at all? We'll give you a call and I am sure we can mend the issue at hand.

Kind regards

^Christian
Uneingeloggter Nutzer
Antwort
von
vor 6 Monaten
Hi @Christian Ha. ,

Thank you for your response. Phone call would be great, My phone number is in my profile. Tomorrow anytime after 11:00 works for me.

2
Antwort
von
vor 6 Monaten
@ms51

Thank you for your renewed message 🙏🏽

I'll get back to you from 11 am 🙂

Best regards
Timur
Antwort
von
vor 6 Monaten
@ms51

Thank you very much for the pleasant conversation earlier 🙂

As discussed, we will leave the order as it is and the activation will take place on 20.01.2025 🙏🏽 Have a nice weekend 👍🏽

Best regards
Timur
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 6 Monaten
@ms51

Thank you very much for the pleasant conversation earlier 🙂

As discussed, we will leave the order as it is and the activation will take place on 20.01.2025 🙏🏽 Have a nice weekend 👍🏽

Best regards
Timur
0