‎I would like to move my Telekom home internet.

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I would like to move my Telekom home internet.

vor 2 Jahren

Hi!

I would like to move my Telekom home internet from one address to another, without changing my contract. How can I do this?

Of course, I am open to have a call with someone from the Telekom hilft Team, in order to provide all the relevant information.

Thank you!

254

vor 2 Jahren
You have to request an Umzug according to TKG > Umzug mit Telekom Anschluss | Telekom Hilfe (translate with a little help from your friends, Google Translate or DeepL).

Telekom will then check if the same service is possible at your new address. If so, you can book – if not, you will be granted an extraordinary termination.

Kindest,

Thomas
0
vor 2 Jahren
@hejtful

i informed the Telekom hilft Team you need help für "Umzug nach TKG ".

After this somebody normally will call you. I don't know when. It can takes hours or longer.

They will look, wether "Umzug nach TKG " is possabily or what else.

They will autentificat you in the beginning of your conversation by call: They will ask you for the six last digits of the IBAN from the Bank Account monthley the bill ist payed.
5
Antwort
von
vor 2 Jahren
Hello @hejtful,

thank you for the reply.
We will try to help you as soon as possible.
I will inform my Colleagues to call you tomorrow from 11:30 to 17 pm.

If you need any help, contact us again.

Kind Regards Khaled A.

Antwort
von
vor 2 Jahren
Hi @hejtful,

thank you vey much for the pleasant call. It is set for the 3rd March and the technician will arrive between 12:00 and 18:30.

You should receive a confirmation via E-Mail, if not, please give a wink.

Sincerely,

Johannes P.
Antwort
von
vor 2 Jahren
@Johannes P.I received the E-Mail notification, thank you very much!

Best regards,
Vitomir
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Hi @hejtful,

thank you vey much for the pleasant call. It is set for the 3rd March and the technician will arrive between 12:00 and 18:30.

You should receive a confirmation via E-Mail, if not, please give a wink.

Sincerely,

Johannes P.
0