Solved
How to contact Telekom customer support in English?
5 months ago
Hello, I don't speak German. I recently canceled my MagentaZuhause L connection and received a cancellation letter from Telekom, which includes instructions for returning the devices. However, I have already paid for everything when I initially got this connection and do not have any devices to return. Could you please clarify why I received these instructions? Tried calling customer service but get some auto-generated German message with it. How to contact Telekom customer support in English?
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Accepted Solution
accepted by
5 months ago
@Wanashri
Thank you very much for the pleasant conversation earlier 🙂
As we discussed, the router you still have from us is rented 😅 You pay the €5.95 monthly rental fee for it. You must send this router back to us once with the return label 🙌🏽
Best regards
Timur
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