High billing cost!
2 years ago
I have received my invoice and I am being charged a high cost that I do not understand. I have Internet and TV contracted even though I did not authorize to have Magenta TV. Please can you help me with this? Thank you in advance.
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11 years ago
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2 years ago
I have Internet and TV contracted
When you ordered your Telekom services, you must have received an order confirmation („Auftragsbestätigung“) which lists everything in advance.
How and where did you order?
Best wishes,
Thomas
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2 years ago
Yes, I have this document.
I notice that I am being charged for December and January on the same bill. Last month I paid exactly for the month of December.
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2 years ago
Good morning @JairoAv25 , and welcome to our community!
Of course we can check your invoice together and try to fix your problem.
Please fill up your profile with a phone number and text us again when completed.
Afterwards we are going to call you.
Also keep in mind that we need to legitimise you when we first start our call.
Please keep the last six digits of your IBAN and customer number close to you, so we can quickly start fixing your problem.
Kind regards Jannes H.
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2 years ago
Ok, thank you very much for your help. I have already added my mobile number. Thanks
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2 years ago
I am still waiting for the call...
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2 years ago
Hello @JairoAv25,
thank you for the nice phone conversation.
As agreed, we will contact you tomorrow.
We need to legitimise you, please prepare the last six digits of your IBAN and the costumer number.
Kind Regards Khaled A.
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