Hello! I need support in Englisch.
I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)
So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?
Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)
Thanks!
vor 2 Monaten
Hallo @cunal
If you haven’t already done so, please also note in your profile when and how you can best be contacted.
I’ll pass your question on to the team – please bear with us.
Best regards, -LERNI-
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vor 2 Monaten
Thanks for the quick answer! I've updated the details in my profile.
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vor 2 Monaten
Hello @cunal,
welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.
Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.
Let me know in case any further questions arise.
Kind regards
Jonas
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vor einem Tag
Thank you for the pleasant call @cunal
Since there is no additional company involved you can arrange a new appointment directly using this email glasfasertermine@telekom.de as soon as your landlord has resolved the situation.
If you have further questions send us a message.
Sören
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vor einem Tag
Thanks for the call and the response.
Status update:
It seems landlord directly called the Telekom and they mentioned they would call me today to arrange a new appointment with the technician with the necessary tool/machine to blow the cable through the empty conduit to the apartment.
So, It seems I'm currently waiting a call to set the new appointment. Fyi, thanks.
von
vor einem Tag
Hi @cunal,
thanks for the update and the additional information.
That sounds like the right way forward. Since your landlord has already contacted us and you were told that Our Team will get in touch with you to arrange a new appointment with the required equipment to pull/blow the fibre through the existing conduit, we recommend waiting for that call first.
Once the new appointment has been arranged and the necessary conditions on site have been met, the fibre installation can continue.
If you don't receive a call or if there are any issues arranging the new appointment, please let us know again. We'll be happy to take another look at the current status with you.
Best regards
Khaled
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