Hello! I need support in Englisch.
I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)
So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?
Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)
Thanks!
vor 2 Monaten
Hallo @cunal
If you haven’t already done so, please also note in your profile when and how you can best be contacted.
I’ll pass your question on to the team – please bear with us.
Best regards, -LERNI-
1
von
vor 2 Monaten
Thanks for the quick answer! I've updated the details in my profile.
Uneingeloggter Nutzer
von
vor 2 Monaten
Hello @cunal,
welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.
Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.
Let me know in case any further questions arise.
Kind regards
Jonas
14
von
vor 20 Tagen
@cunal There are reasons for appointments being rescheduled on short notice—whether due to technical issues that make rescheduling unavoidable, or sudden staff shortages that cannot be covered.
Kind Regards Wiebke
0
von
vor 17 Tagen
I have a new question about the "Router MagentaZuhause Schnellstart 3".
It currently keep showing "No connection" with the reason of "registration failure". I guess sim card might need to be activated by Telekom side?
It was not mentioned in the guide though, not sure.
Should I call to activate it, or again could someone here knows English maybe contact me about it?
Thanks.
Best.
0
von
vor 16 Tagen
Hi @cunal,
I'll start an order to make sure the SIM-card is okay, and I'll also ask for information whether it is activated or not. I'm sorry for the inconvenience.
Kind regards
Louisa
0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von