Thanks for the quick answer! I've updated the details in my profile.

The technician came today and found that the conduit from the basement to our apartment is empty, no fibre has been pulled through it. He told me it should have already done/been there, and I need to clarify this with the landlord asap. I've already contacted the landlord and waiting a response. During waiting, my questions:

1. I'm thinking to find the fastest solution possible: Whether it could be done from property owner / electrician side ? Or maybe can Telekom pull the fibre through the existing conduit faster if the property owner / landlord agrees? If so, what is needed? (document, approval etc.)
2. It seems the termin process is still ongoing-active: so the glassfaser-portal still shows today's date and can't be edited to set a new termin date. We'd like a new appointment as soon as possible once the requirements and conditions are met. (I'm aware that it currently depends on that missing cable completion first.)

Thanks & best regards!

Thank you for the pleasant call @cunal

Since there is no additional company involved you can arrange a new appointment directly using this email glasfasertermine@telekom.de as soon as your landlord has resolved the situation.

If you have further questions send us a message.

Sören

Thanks for the call and the response.

Status update:

It seems landlord directly called the Telekom and they mentioned they would call me today to arrange a new appointment with the technician with the necessary tool/machine to blow the cable through the empty conduit to the apartment.

So, It seems I'm currently waiting a call to set the new appointment. Fyi, thanks.