‎Glasfaser appointment but no router.

Telekom hilft Community

Telekom Business Community

Private customers

Telekom Shops

Contact

Glasfaser appointment but no router.

2 months ago

Dear all,

I signed a contract for Glasfaser at my place (mehrfamilienhaus) last October, but due to issues getting the connection into the keller, the connection to my appartment will only be finalized next Monday.

Despite all of this, I haven't received my router and have no way of knowing if one is on the way. I have checked my order and I definitely ordered one. Will the technicians bring it on Monday?

Alternatively, I can also order one from Amazon, which arrives in 2 days. However, I'd need help canceling the existing router order from Telekom.

Best regards.

2 months ago
Hi @user_fe8774,

it seems like it is not the right customer number in your profile.

But anyway: When are you available for a call? It is a little late right now.

Sincerely,

Johannes
15
Answer
from
1 month ago
Hello @user_fe8774 , no, this would just apply for included options or further devices, that are booked together with the device. :-)

Kind regards Sven

Answer
from
1 month ago
Thanks @Sven Ö. !
Answer
from
1 month ago
You're welcome. :-) Have a great weekend!

Kind regards Sven
Unlogged in user
Answer
from