Hello Telekom Team,

I had a fiber installation appointment recently.

The technician installed the fiber outlet (Glasfaser-Dose) in my apartment and completed the splicing.

However, he explained that my connection could not be activated because the fiber in the basement ( GF-AP ) is incorrectly connected or assigned to another building.

He mentioned that this issue has to be fixed first, and a new appointment can only take place afterwards.

I haven’t received any update or timeline for when this basement issue will be resolved or when a new appointment can be scheduled.

Could you please check the status of my installation and let me know when I can expect the connection to be completed?

Thank you very much for your help!