Fiber Internet Installation
vor 8 Monaten
Hi! We switched internet providers to Telekom since the end of August, however our connection is currently on VDSL while waiting for the fiber internet box to be installed in our apartment. I signed up for 300 Mbits Glasfaser Internet but my current and temporary Telekom VDSL connection is only at 100 Mbits. Based on the screenshot below, there's a delay because Telekom's partner in installing these boxes are still waiting for the approval of my landlord. I already gave the necessary information about my landlord upon signing up with Telekom (Jan. 2025) however my landlord said nobody has ever contacted them about this approval. Can someone from Telekom's Glasfaser team please check what's going on? Thanks in advance for the assistance.
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vor 8 Monaten
Hello @untitledprojectPH,
thank you for your post. 😊
Sadly, I could not reach you right now.
I'm more than happy to take a look.
Feel free to let me know what times I can reach you best.
Kind regards
Belana
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vor 4 Tagen
@untitledprojectPH We can change it to MagentaZuhause XL with 250 Mbit/s.
Kind Regards Wiebke
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vor 4 Tagen
@Wiebke S. Hi! Thanks for you prompt reply. That would really be helpful. So the change to MagentaZuhause XL with 250 Mbit/s would be at no additional cost? Are there paperwork to be submitted and when does the new internet speed take effect?
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vor 4 Tagen
@untitledprojectPH Normally we can change it to the next day, but when I change it, you have to pay a higher monthly base fee. I think it's best we talk before changing it. When can I reach you best?
Kind Regards Wiebke
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