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vor 8 Monaten
Hello @Tunde,
thank you very much for the pleasant call.
I have just sent you an e-mail.
As soon as I have a picture of your fiber outlet at hand, I can investigate further.
Kind regards
Jonas
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vor 5 Monaten
Hey there @Tunde,
I just wanted to let you know that we didn't forget you.
We are still on it and wait for a final response to sort everything out. I'm terribly sorry this matter takes so much time. If we can assist you somehow in the meantime, just let us know.
Kind regards
Louisa
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vor 5 Monaten
@Tunde
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vor 4 Monaten
Unfortunately, we still haven't received a final response. I'm very sorry about that. We'll keep you updated.
Best regards
Timur
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Uneingeloggter Nutzer
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vor 4 Monaten
Hello @Tunde
We got a new feedback from the technician.
He is in contact with the property management and they try to find an appointment for the renewal of the cables.
Best regards, Inga Kristina
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vor 4 Monaten
Hi @Tunde
Unfortunately we got no news until now.
It seems that there are many difficulties in finding an appointment with the property management.
Best regards, Inga Kristina
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vor einem Monat
Hello @Tunde,
unfortunately, I could not reach you via telephone just now.
I have been informed that my colleagues have been trying to contact you regarding a new appointment.
They have also told me that they were able to reach you once to confirm your e-mail-address.
Please be available - either via mobile phone, or via e-mail - for further contact with my colleagues. With such an appointment we may now finally fix your connection. :)
Do not hesitate to ask me in case of any further questions.
Kind regards
Jonas
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vor 23 Tagen
Hello @Tunde,
unfortunately, I could not get a hold of you via telephone just now.
I can finally see some progress with your fiber order. According to our system's overview, you should now be able to activate your connection. Have you already tried that after the most recent appointments?
Kind regards
Jonas
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Uneingeloggter Nutzer
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vor 21 Tagen
@Tunde Thank you for the call. I have created the credit note for the hardware that was already billed; it just needs to be approved.
Kind Regards Wiebke
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