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vor 10 Stunden
@Vasyl What about your Router?
Did you receive your activation link.
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vor 10 Stunden
Didn't you receive a mail/SMS with an activation link? That will guide you through the activation. Probably check your SPAM mail.
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vor 10 Stunden
no, i didn't receive any emails.
i got the only sms "Es ist so weit: Unser technischer Service ist fertig. Sie können jetzt Ihren Anschluss nutzen. Schon runtergeladen? Die kostenlose MeinMagenta App bietet Ihnen Service rund um die Uhr: https://t.de/zur-meinmagenta-app. Vielen Dank, Ihre Telekom"
I already have magenta app.
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vor 9 Stunden
Ok and then you connected a Glasfasermodem 2? What router are you using? You need to add a router to your setup and connect it with the Glasfasermodem2. The router then provides access to devices via LAN cable or Wifi, depending on the router model you chose.
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vor 9 Stunden
yes, i have model 2 and it blinks. if i understand right, it should show permanent green light, what mean that it established connection.
router fritzbox 7350
also, i see that commutation boxes are open for 2 day.
The technical didn't close them. will he back?
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vor 9 Stunden
i doesn't see a fiber network
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vor 9 Stunden
I still believe you should have received an email with an activation link. The screenshot you provided to me looks as if your modem is not registered yet. Wait for someone from the Telekom Team here for you to assist with this matter.
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vor 8 Stunden
ok, I finally got an answer "Wir haben gesehen das die Glasfaser ID nicht vorhanden ist und nochmal ein Techniker kommen muss der die Dose anschließen tut."
We have seen that the fibre optic ID is not available and a technician has to come again to connect the box.
Great job, telekom!
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vor 8 Stunden
Hey there @Vasyl,
I was just about to call you, when I saw this message of yours. If the Home-ID is missing on your box, you won't be able to activate the fiber connection.
Have you received an appointment for fixing that issue already? If further assistance with that is needed, please let me know.
Kind regards
Louisa
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