Gelöst

Entered wrong modem ID. Need to reset fiber optic connection.

vor 5 Monaten

Hi.

I have a Vodafone fiber internet contract, but the fiber infrastructure is managed by Telekom. I registered my connection through the Telekom registration link, but I mistakenly entered my old Modem-ID instead of the new one from the FritzBox provided by Vodafone. Telekom redirected me to Vodafone, but Vodafone has not yet resolved the issue. I need my registration reset so I can enter the correct Modem-ID and complete the activation. Could someone help? 

//

Ich habe einen Vodafone-Glasfaser-Internettarif, aber die Glasfaser-Infrastruktur wird von der Telekom verwaltet. Ich habe meinen Anschluss über den Telekom-Registrierungslink eingerichtet, aber versehentlich meine alte Modem-ID anstelle der neuen Modem-ID der von Vodafone bereitgestellten FritzBox eingegeben. Telekom hat mich an Vodafone verwiesen, aber Vodafone hat das Problem bisher nicht gelöst. Ich benötige eine Zurücksetzung der Registrierung, damit ich die korrekte Modem-ID eingeben und die Aktivierung abschließen kann.

Kann mir jemand dabei helfen?

57

0

4

  • Akzeptierte Lösung

    akzeptiert von

    vor 5 Monaten

    user_e6dbc1

    Vodafone, but Vodafone has not yet resolved the issue.

    Hi.

    I have a Vodafone fiber internet contract, but the fiber infrastructure is managed by Telekom. I registered my connection through the Telekom registration link, but I mistakenly entered my old Modem-ID instead of the new one from the FritzBox provided by Vodafone. Telekom redirected me to Vodafone, but Vodafone has not yet resolved the issue. I need my registration reset so I can enter the correct Modem-ID and complete the activation. Could someone help? 

    //

    Ich habe einen Vodafone-Glasfaser-Internettarif, aber die Glasfaser-Infrastruktur wird von der Telekom verwaltet. Ich habe meinen Anschluss über den Telekom-Registrierungslink eingerichtet, aber versehentlich meine alte Modem-ID anstelle der neuen Modem-ID der von Vodafone bereitgestellten FritzBox eingegeben. Telekom hat mich an Vodafone verwiesen, aber Vodafone hat das Problem bisher nicht gelöst. Ich benötige eine Zurücksetzung der Registrierung, damit ich die korrekte Modem-ID eingeben und die Aktivierung abschließen kann.

    Kann mir jemand dabei helfen?

    user_e6dbc1
    Vodafone, but Vodafone has not yet resolved the issue.

    bad luck.

    Only Vodafone  can and must help you.

    3

    Antwort

    von

    vor 5 Monaten

    What should I ask them to do..? Contact Telekom to reset my connection? 

    0

    Antwort

    von

    vor 5 Monaten

     

     

     

    Only your provider can reset the registration or enter the new modem ID, in this case Vodafone 👍🏽 Please contact their support 🙂 

     

    Best regards
    Timur

    0

    Antwort

    von

    vor 5 Monaten

    tell same what's the Problem is and she say should know.

    Telekom, does not even have your Customer Data

    0

    Uneingeloggter Nutzer

    Antwort

    von

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