Gelöst
English support please - Vodafone to Telekom
vor 2 Jahren
Today, An agent from Telecom came to my apartment and shared that I must switch from Vodafone to Telekom DSL. I filled the form and he told me that an Email will be sent to me and one of his team members will contact me for the exchange details, which should be next year, but I got no email or phone call, and also he didn't explained that this is not a must, so I want to cancel this request and make sure that your representative was legitimate
186
4
Das könnte Ihnen auch weiterhelfen
Gelöst
446
4
3
Gelöst
in
325
0
17
vor 2 Jahren
@Mohamed Samy
I think it was the Ranger employees and they told them nonsense.
I don't think they need to change. If you should receive an order confirmation,
you have 14 days to revoke it. You don't need to worry.
Here is some information about the Ranger company, whose employees were probably at your door:
https://telekomhilft.telekom.de/t5/Telefonie-Internet/Ranger-Informationen-zur-Direktvermarktung-der-Telekom/ta-p/5673046/jump-to/first-unread-message
2
Antwort
von
vor 2 Jahren
Thank you for your reply, thats nice that I can do this indeed, but how can I revoke this, from Telekom office, or can I do this through their website
Antwort
von
vor 2 Jahren
@Mohamed Samy
Thank you for your message in our community 🙏🏽 I am very sorry that the advice at the front door was not optimal 😓 You can cancel within 14 days after receiving the order confirmation by email via widerruf@telekom.de.
Many greetings
Timur K.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
@Mohamed Samy
Thank you for your message in our community 🙏🏽 I am very sorry that the advice at the front door was not optimal 😓 You can cancel within 14 days after receiving the order confirmation by email via widerruf@telekom.de.
Many greetings
Timur K.
0
Uneingeloggter Nutzer
Frage
von