Hi,

Today, an agent from Telecom (Ranger Marketing) came to my apartment and explained about switching from Vodafone to Telekom . I filled the form and I got email .  My first question is is this a legal process?

I have an ongoing contract with vodafone and my internet is really bad. I told my concerns to Ranger agent and he told me that I can cancel my ongoing contract earlier without an extra fee if I send screenshots  to vodafone (speedtest, conversations between vodafone support etc..). Is this true? If it is true how the process will continue? If it is not , what will be happen? Will I have two contracts to pay or my vodafone contract will cancel with extra fee? I asked these questions to Ranger agent and he told me telekom side will not start until the vodafone contract end. I assume vodafone will not cancel my contract with extra fee without reaching me.

Could anyone clarify moving process from vodafone to telekom and confirm my order even done by Ranger agent?

Best Regards

Onur