The data collection happening in online chats is probably illegal, and if not then terribly inappropriate. 

 

During an online chat regarding signing up for home internet services I was asked to provide the following information directly to the chat in order to receive contract information: name, date of birth, email address, telephone number and Iban bank account number. The operator could not help me further without this information. I told the operator that I was uncomfortable with blindly sharing my bank account details on the chat, and he said the system requires it. 

 

As a potential customer I would like to have my privacy respected. Further, with this information, untold fraud could be committed in someone's name, as well as theft from their bank account.

 

Long story short, I was not able to get information about signing up for home DSL. I have also sent emails regarding this, but have had no response. And the online address checking tool incorrectly states that DSL internet is not available at my address, even though the operator was able to find it, and pushed for an immediate deal.  

 

Please help me sign up for internet, and sort out your data collection practices.