[English] New DSL user, cannot activate

5 years ago

Hi,

 

I am a new DSL user. I ordered Magenta Zuhause M online. The activation day should be today (Oct. 8th). I received the Speedport Smart 3 the day before. I connected everything correctly, but only the "status" on the Speedport Smart 3 is on. I can access the login page by my computer's browser. On the login page, it shows "Es ist immer noch nicht möglich, ein Verbindung sum Anschluss herzustellen" (It is still not possible to find the connection.)

 

Please let me know what should I do next in order to activate the DSL connection.

 

Thank you. 

313

11

    • 5 years ago

      @Ching-ChiKlick here:

      Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
      https://www.telekom.de/hilfe/hilfe-bei-stoerungen

      1

      Answer

      from

      5 years ago

      @Schaun mal ma:

      Danke! Ich habe das früher versucht. Es gibt die folgende Nachricht: "Die Leitungsprüfung kann leider nicht durchgeführt werden. (Fehler 1001)"

      Unlogged in user

      Answer

      from

    • 5 years ago

      Hi @Ching-Chi 

      In your service center / customer center, you finde the status of your order status (Auftragsstatus)

      https://kundencenter.telekom.de/kundencenter/auftragsstatus/index.html

      Please check, that your order was successfully proceed.

      Maybe, your order, is still open.

       

      If you use the App: MeinMagenta App (IOS, Android)
      https://www.telekom.de/hilfe/meinmagenta-app

      You kann also finde your order status (Auftragsstatus)

      5

      Answer

      from

      5 years ago

      @Ching-Chii wish you, that @FelixKruemel can solve your Problem.

       

      If not, leave your user data at your profil

      Benutzerdaten für den Kundenservice angeben

       

      These section, is for the Telekom visible only.

      Beware, that you are in a public forum.

      That all threads, articles are read and google able by the entire internet.

       

      Bitte hier deine persönlichen Daten einfügen und Rückmeldung, wenn erledigt.
      Benutzerdaten für den Kundenservice angeben
      Dieser Bereich ist nur für Telekom-Mitarbeiter sichtbar.

       

      Informationen in Beiträgen sind öffentlich sichtbar und googlebar.

      Warum weiß ich, dass Du die Daten nicht hinterlegt hast?
      >Ränge, Badges und Rechte - 1 Sterne Mitgestalter

      Answer

      from

      5 years ago

      Hi @FelixKruemel,

       

      Here are the pictures.

       

       

      20201008_225007.jpg

       

      20201008_225043.jpg

       

      Answer

      from

      5 years ago

      Hello @Ching-Chi 

       

      This is the nummer of the english speaking hotline you can call tomorrow morning.

       

      Fixed line network: 0800 33 01080
      (Mo. - Fri. 8 am to 8 pm)

      Unlogged in user

      Answer

      from

    • 5 years ago

      Hi @Ching-Chi,

      welcome to our community!

      Please excuse me for answering this late. Where you able to solve your problem by contacting our foreign customer service line?

      If not, I'd love to assist you. To do so, I'll have to do a short legitimation on the phone, when would you prefer me to call you?

      Kind regards
      Anna Si.

      1

      Answer

      from

      5 years ago

      Hi @Anna J.

       

      I have contacted an online customer service last week. They sent a technician to fix the problem. It turns out that there is something wrong in the connection box of the building. Everything works fine now.

       

      Thanks Fröhlich

      Unlogged in user

      Answer

      from

    • 5 years ago

      Hi @Ching-Chi. I'm glad that everything works now. Let me know if you have any questions. I wish you a great evening. Kind Regards Martin Bo.

      0

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