Hello,

I ordered the Magenta Zuhause XS tariff and on December 30th, I had a technician appointment. The technician successfully established the connection and I had internet until January 3rd. The connection was suddenly lost yesterday morning, and I haven't had internet since then. I have speedport smart 4 and currently, the orange led in the middle is blinking. I've tried restarting the modem and also I tried using the diagnosis tool at "https://www.telekom.de/hilfe/hilfe-bei-stoerungen". However, they did not work for me. Can anyone help me with this problem? Is there anything I can do to solve this?

All the best.